Overlook INN POLICIES
Credit Cards: All reservations must be guaranteed with a valid credit card (Visa, MC, AmEx and Discover accepted). Guest authorizes The Overlook Inn to charge credit card given via phone or online reservation the rental amount agreed upon including add-on packages and services, and 12% lodging tax and $5.00/night “State Hotel/Motel Fee”. No reservations will be held on declined credit cards.
Deposits: Guest acknowledges and understands that a $250 deposit will be charged, to guarantee Inn reservation, at time of booking and the balance may be charged 14 days prior to arrival.
Ages: Guest making reservation must be at least 25 years old, and you must be 12 years or older to stay at the Inn (exceptions may be made for entire Inn rentals).
Specials: Only one special, discount or coupon can be used per reservation. Specials, discounts and coupons cannot be used when booking through a third party booking site or travel agent.
Pets: No pets are permitted at The Overlook Inn.
Cancellation, Rescheduling, & Refund Policies
All cancellation, rescheduling and change requests must be in writing and received by The Overlook Inn 14 days in advance of check-in date to receive refund minus $50 cancellation fee.
No refunds or rebates will be made for reservations canceled, rescheduled or changed less than 14 days prior to check-in.
When reserving the entire Inn for a wedding or event or when reserving Elopement Package, no refunds or rebates will be made for reservations canceled, rescheduled or changed after the day of booking.
No refunds or rebates will be offered for reservations made less than 14 days prior to check-in.
The Overlook Inn takes your room(s) off the market once you book it and does not double book reservations therefore we are not responsible for guests unable to arrive or guests having to depart early for any reason.
Reservations are non-transferable.
No refunds or rebates will be made so Trip Insurance is advisable.
Emergencies and Inconvenience Policies
Emergencies: The Overlook Inn provides an emergency number for any life-threatening maintenance issue that arises. Guest should call 911 for any personal emergency.
Maintenance: Guests should notify the Innkeeper, during business hours, of any non-life threatening maintenance problems and we will try to the best of our ability to resolve the problem quickly and with minimal inconvenience to guests.
Wild Critters: Our accommodations are located in the mountains so guests may encounter deer, bear, raccoon, mice, insects, bees, wasps, snakes, ticks, ants, etc. Doors to rooms should not be left open and food should be stored in plastic containers and not be left out uncovered.
Inconveniences: No refunds, rebates, or compensation will be given if something in your room is not working to your satisfaction, for critters, acts of God, inclement weather, road maintenance, power shortages, or water shortages – trip insurance is advisable.
Check-In / Check-Out
Check-In: 3:00pm – 8:00pm
Please call the Inn to arrange check-ins after 8:00pm. Early check-in or late check-out may be available for an additional charge, please contact the Innkeeper for availability and details.
Holidays: Check-in or Check-out may be restricted on Thanksgiving Day, Christmas Day, or New Year’s Day so that we may give our staff time off for these holidays.
Lost Keys: Guests will be charged a minimum of $100 fee for any unreturned keys to cover re-keying locks and distributing new keys to office, owners, maintenance and housekeeping personnel.
The Prince Madoc Room has a ramp that accesses the private entrance to the room and Inn, with transfer bars in the toilet and shower of it’s private restroom, to provide some limited accessibility for people with mobility limitations.
Please call the Inn for more information about the accessibility of the property and the area where the Inn is located.
Smoking & Alcohol
Smoking: We do not permit smoking in any Inn room. However, guests may smoke on available porches as long as any cigarette butts are snubbed out and tossed in the trash. Guest acknowledges that The Overlook Inn may charge a minimum of $250 for odor elimination if cigarette smoke is evident in any room.
Alcohol: We want our guests to be relaxed, and sometimes partaking in wine, beer or your “spirit of choice” is a part of the experience. Any person partaking of alcohol at the Inn must be 21 years of age in the state of Georgia is responsible for their own actions. Guest may bring their own alcohol as long as they follow the rules of the county of Murray and state of Georgia.
Guest should contact Innkeeper upon arrival if any damages or defects are noticed. Guest authorizes The Overlook Inn to charge their credit card for any damages, repairs, or extra cleaning sustained during their stay. We recommend that our guests consider adding the optional Damage Waiver, upon booking, to cover unintentional damages to the room.
Candles are a great part of the romantic experience, however; candle wax found on furnishings, floors, mantles, etc. upon departure will result in guest being charged a minimum of $100 for extra cleaning.
Please do not add any oils, lotions, or other unapproved materials to Jacuzzis or hot tubs or guest will be subject to a minimum of $100 for extra cleaning. When using the hot tub, basic safety precautions should always be observed including the following: do not adjust the temperature, do not use alone, and be aware of alcohol, drug, pregnancy and medical precautions. Secure long hair and use caution while entering and exiting the hot tub. Use by children is strictly prohibited. The owners of The Overlook Inn accept no responsibility for the use of hot tubs by any guest(s).
Firewood is provided for our outside fire pits, for our guests. Because our property is surrounded by the National Forest and Wildlife Management Area, outside fires are prohibited unless in authorized fire pit. Do not leave fire pits unattended or smoldering.