Bed and Breakfast Policies
Two night minimum year round.
Note: A one night stay may be approved at the higher weekend rate. Please call for availability.
All reservations must be guaranteed with a valid credit card (Visa, MC, AmEx and Discover accepted). Guest authorizes The Overlook Inn to charge credit card given via phone or online reservation the rental amount agreed upon including add-on packages and services, and 12% lodging tax. Guest acknowledges and understands that a $250 deposit will be charged, to guarantee Inn reservation, at time of booking and the balance will be charged twenty (20) days prior to arrival. No reservations will be held on declined credit cards and guest making reservation must be at least 25 years old.
Reservation Cancellation and Rescheduling Policy
All cancellation, rescheduling and change requests must be in writing and received by The Overlook Inn twenty-one (21) days in advance of check-in date to receive refund minus $50 cancellation fee. No refunds or rebates will be made for reservations cancelled, rescheduled or changed less than 21 days prior to check-in. No refunds or rebates will be offered for reservations made less than 21 days prior to check-in. The Overlook Inn takes your room off the market once you book it and does not double book reservations therefore we are not responsible for Guests not able to arrive or guests having to depart early for any reason. No refunds or rebates will be made so Trip Insurance is advisable.
The Overlook Inn provides an emergency number for any life-threatening maintenance issue that arises. Guest should call 911 for any personal emergency. Guests should notify our office, during business hours, of any non-life threatening maintenance problems and we will try to the best of our ability to resolve the problem quickly and with minimal inconvenience to guests. Our accommodations are located in the mountains so guests may encounter deer, bear, raccoon, mice, insects, bees, wasps, snakes, ticks, ants, etc. Doors to rooms should not be left open and food should be stored in plastic containers and not be left out uncovered. No refunds, rebates, or compensation will be given if something in your room is not working to your satisfaction, for Critters, and for Acts of God, Inclement Weather, Road Maintenance, Power Shortages or Water Shortages so Trip Insurance is advisable.
Check-In and Check-Out
Check-in is any time after 3:00pm and check-out is 11:00am. No Check-in or Check-out is allowed on Thanksgiving Day, Christmas Day, or New Year’s Day so that we may give our staff off for these holidays. Guests will be charged a minimum of $100 fee for any unreturned keys to cover re-keying locks and distributing new keys to office, owners, maintenance and housekeeping personnel.
Guest Conduct and Amenities
Smoking is not allowed in any Inn room. However, guests may smoke on available porches as long as any cigarette butts are snubbed out and tossed in the trash. Guest acknowledges that The Overlook Inn may charge a minimum of $250 for odor elimination if cigarette smoke is evident in any room.
Candles are a great part of the romantic experience, however; candle wax found on furnishings, floors, mantles, etc. upon departure will result in guest being charged a minimum of $100 for extra cleaning.
Please do not add any oils, lotions, or other unapproved materials to Jacuzzis or hot tubs or guest will be subject to a minimum of $100 for extra cleaning.
Guest should contact office upon arrival if any damages or defects are noticed. Guest authorizes The Overlook Inn to charge their credit card for any damages, repairs, or extra cleaning sustained during their stay. We recommend that our guests consider adding the optional Damage Waiver, upon booking, to cover unintentional damages to the room.
Firewood is available in the Gift Shop next door, at a discounted rate, for our guests.